Privacy Policy for Tenga

Last Updated: January 2025

Tenga Technology ("we," "our," or "us") operates the Tenga mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to access laundry services, act as a Laundry Station partner, or serve as a courier.

By using Tenga, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

A. Personal Data

While using our app, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:

  • Name and surname
  • Phone number (for account verification and order updates)
  • Email address
  • Physical address (for pickup and delivery services)

B. Location Data

To facilitate efficient laundry pickups and deliveries, we collect precise or approximate location data from your mobile device if you enable it through your app settings.

  • Users: We use location to set pickup/drop-off points.
  • Couriers: We track location in the background to provide real-time order tracking to the customer. Location data is collected even when the app is closed or not in use to ensure accurate delivery tracking.

C. Transaction Data

We collect details related to your laundry orders, including the type of service (Wash & Fold, Dry Cleaning, etc.), total cost, and payment method.

D. Device Information

Information about the device you use to access the app, such as hardware model, operating system, and unique device identifiers.

2. How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our Service.
  • To notify you about changes to your order status.
  • To allow Laundry Stations and Couriers to fulfill your requests.
  • To provide customer support.
  • To process payments and prevent fraud.
  • To improve our app's user experience and localized (English/Swahili) interface.

3. Sharing Your Information

We do not sell your personal data. We only share information with third parties in the following cases:

  • With Laundry Stations: We share your name and order details so they can process your laundry.
  • With Couriers: We share your address and phone number so they can complete the pickup/delivery.
  • For Legal Reasons: If required by Tanzanian law or in response to valid requests by public authorities.

4. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We use commercially acceptable means (encryption and secure servers) to protect your Personal Data.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request the deletion of your account and associated data. Click here to delete your account.
  • Opt-out of location tracking (though this may limit the app's functionality).

6. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us: